1 reviews | Active since Oct 2018
BAD CUSTOMER SERVICE FROM SUPERVISOR
Have never been treated this way in any pick n' pay store especially by a SUPERVISOR . She had a very bad attitude was not willing to assist & could not care less .
Wanted to do a cash at till , when the teller advised her that i needed cash & the poor teller did not have enough for my withdrawal instead of speaking to me standing right in front of them ,she tells the teller that she must tell me she does not have cash & that it ,meaning she not willing to ask or get cash for me @ other tills which is what is normally done at any other pick n pay store . I had to tell her what her job is & she must go get cash or ask for me from the other ladies ,where she then gave me a look & the bad attitude . She then again decided to disrespect me instead of telling she tells the teller that do i not know that their limit of cash @ tills is R1000 LIKE .....I have never experienced such , she treats her stuff members the same shouting at them like they kids . What happened to her managerial s****s did she not get training for it . I need this matter & action to be taken against her this is a definite NO.
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have done a follow up on this complaint with our Smart Shopper Team and have been advised that they have re-loaded the missing points to your smart shopper card. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have done a follow up on this complaint with our Smart Shopper Team and have been advised that they have re-loaded the missing points to your smart shopper card. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
