Bad customer service from store Manager PHUMZA Khumalo

Bad customer service from Manager today I went to buy a few things at pick n’ pay Umlazi Megacity with my 18 months baby girl, so as I was shopping she took the Bunny Easter egg as I reprimanded her she opened it and she left it on the floor. I took it and left it by the counter.,Then as I was about to check out by security he asked me where is the bunny that was eaten by my baby girl I told him I left it by the counter it was not eaten she left it on the floor , he said I need to pay for it as it’s my child. And as I customer I considered that bunny as damaged goods coz she placed it on the floor. He took me to the store manager PHUMZA KHUMALO and she also forced me to pay for it and I told her I have had incident like this at other retail stores but I never have to pay for that damaged goods why do I have to pay for it at Pick n’ pay. She told me it’s my child so I need to pay for it coz it’s my babies fault but I know my rights as a consumer that I don’t have to pay for something that was damaged in the store especially by a 18 month baby. She was so rude in a way that I ended up paying for it. Pick n’ pay if this is the kind of stuff u work with then the service standards that u posses is really going down the drain. I usually use pick n’ pay Montclair but I decided to try the one closer to me and this is the experience I came across. I am disappointed by the store manager I do understand the security might not be aware of the retail services. PHUMZA Khumalo why is she a manager if she Doesn’t know consumer rights.