Bad customer service From Pnp ASAP

Good day,

My name is Nozipho Botha. I made a purchase R772,19 from PNP ASAP! yesterday. Some Items were no available in the store, and I had to make a substitute which I tried to do immediately I received an email from your end. In the process of doing so, out of the blue my order was cancelled and everything disappeared from the app.

I went straight to the store for assistance and they contacted the customer care center were they confirmed that the money was deducted from my account and was never returned as ewallet or cash. They refused to give me my food which was there by the door in the trolley unpacked.

I am a high-risk pregnant and disabled lady, and I was told to wait 3-5 working days without food which is very risky for me. I am literally hungry with no food and cannot even take any medication at the moment which puts my baby and myself on the danger line.

Kindly, quickly attend to this as soon as possible.

Below is my bank statement and a picture of an email I received from your call center agent by the name of Nomaxesibe Smile.