HH
Hayley H

1 reviews | Active since Jun 2012

16 Feb 2015, 08:56

bad customer service from Dawid

Website link of the specials on the Pick n Pay website [URL Removed]<br> On Friday, 13th February 2015 Dawid at Pick n Pay Kenilworth did not assist my matter, He did not want to hear anything I have to say. <br> He just had his own initiative of the price & talking about JHB etc.<br> Dawid reckons this is online special & when I told him I have a reference number from the Customer Care,<br> He then advised the Customer Care does not know what they are talking about<br> I asked him to go check his website on his computer in store & he honestly did not care, just said the details I have is incorrect<br> <br> I even went as far as use my phone's to go on PnP website to show him the adverti*****t<br> I would like feedback ASAP concerning this query <br> <br> Dawid could have made the effort to investigate etc. But he have this attitude his word is the last word<br> He should really practice the Consumer Protection Act & Learn how to deal with customers (take what they saying into consideration)<br> He made me feel like a idiot & being Friday I honestly did not feel like stressing.<br> Dawid should also learn to use PICK N PAY's WEBSITE<br> <br> Customer Care gave the following details:<br> Name: Lecash<br> Ref: ***

0
Replies (1)
Pick n Pay
Pick n Pay's reply16 Feb 2015, 13:32
Official
Hello Haylz'z,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely
Marise Brown
***

Ref Number : ***