Bad customer service from cashier

We went to the picknpay springs Gate today to do some last minute shopping. Whilst waiting in the queue my wife decided to get some biltong from the kiosk. Paulina gave me bags and told me to open the bags, nowhere was i employed by pnp to open bags for purchase of goods. She then told me to wait and just disappeared. I stood there for almost 10minutes without being acknowledged by anyone. One would think that in the current economic climate the country is in that companies would still value their customers,obviously this is not the case in pnp Springsgate as staff value their tea time over and above the service and satisfaction of their customers. We have just recently moved to the area but surely I will have second thoughts of visiting your branch again!!!