NB
Nokuzola B

1 reviews | Active since May 2017

26 Dec 2017, 15:11

Bad customer service from a cashier /supervisor and assistant manager

I went to pick n pay and purchased Simba Chips that were advertised on the shelf for R27.00 for 3,when I got to the till I was told the special finished on the 24th and today it's the 26th they were still advertised at 14:40. A cashier/supervisor Thandi was called and she told me that they can't change it and she had a very bad attitude and went on to call the Assistant manager Tshepo who also said the same thing again. I fail to understand that the special that finished 2 days ago was still on the shelf at that time of the day.What happened to pay for the price you see on the shelf, I have never experienced such a bad customer service and attitude like I did today. I had to leave everything behind I wanted to buy because of how I was treated at pick n pay Cresta.

0
Replies (3)
Pick n Pay
Pick n Pay's reply27 Dec 2017, 11:03
Official

Good day Nokuzola,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing this with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen

NB
Nokuzola B's update27 Dec 2017, 11:16
Reviewer Update
Please I will be looking forward to your response.
NB
Nokuzola B's update03 Jan 2018, 14:20
Reviewer Update
Hi I have received a call from pick n pay Cresta that Thandi and Tshepo were wrong they treated me and I should go and get the Simba's for that price I saw them for and I told the lady I can't go back there but I would like an apology from Thandi and tshepo but since today I haven't. So I guess when your staff mistreat customers they just get away with it because there's no feedback I got about what you did to them which means they will do it again to other customers because they know nothing will be done about it.