Bad Customer Service

Horrible customer service received from Pick n Pay clothing online. Purchase sneakers and got two different size shoes. Informed them of this via email on 30 October 2023. The person that assisted me was Adrian Louw, only received feedback on 14 November 2023 @ 8:49 PM. I had to take it upon myself to go and exchange the items. I live 11kms away from the nearest store and had to incur extra unnecessary cost from my side. from: Adrian Louw <***> via freshdesk.com reply-to: Adrian Louw <***> to: *** date: Nov 14, 2023, 8:49 PM subject: Re: Re: Update to your Pick n Pay Clothing shipment mailed-by: emailus.freshdesk.com signed-by: freshdesk.com Re: Re: Update to your Pick n Pay Clothing shipment Inbox

Adrian Louw via freshdesk.com Nov 14, 2023, 8:49 PM (10 hours ago) to me

Hi Nella,

Hope you're well,

I sincerely apologize for the delayed response and resolution, kindly advise if the item is still with you at this time? We will gladly arrange a collection and subsequent refund.

Kind regards, Adrian