BM
BONOLO M

1 reviews | Active since Feb 2019

04 Jun 2020, 18:04

Bad Customer service by Methews the manager at PicknPay Vryburg

I just experienced by CUSTOMER SERVICE by a rude manager at PicknPay Vryburg with the name Methews. While I was going about my business talking with a security guard who supervisors people coming in to use hand sanitize. I ask about trolley wipes to use for trolley handles. Out of nowhere the rude manager jumps telling to stop asking useless questions and then went on to threat me that he can ban me from the shop. I defended my actions and I respond to the disrespect of the manager. This is the second time I have had a bad experience with the customer service from this PicknPay in Vryburg. In fact I will no longer shop with them.

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Jun 2020, 10:06
Official
Good day Bonolo,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the delay in response and any inconveniences caused to you.
 
We view this incident in a very serious light, we are busy addressing this with our management team.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
We appreciate your patience and understanding at this very difficult time.
 
 
Kind regards,
The Pick n Pay Team