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maggie L

1 reviews | Active since May 2015

05 Nov 2025, 16:32

Bad Customer Service

So Pick n Pay Grove does not get why Pick n Pay Lynwood ridge wound up. Bad customer service! On Friday at 8.00 am I went to Pick n Pay Grove to pick an item and head to work. there was barely 2 of us in the shop. The teller looked like she was doing a c**** and asked me to key in the pick n pay card number ( almost 16 ) digits. I was shocked. As I struggled to key in the number with my long nails, she continued to mind her own business. I thought it was the tellers job to key in those digits.. imagine if all customers keyed in the smart card digits!!!!!!!!!!!!!!!!!!!!! Pick n Pays downfall is bad customer service. I will not feel bad to see them close another store. I was a victim of bad customer service at the Lynwood branch and the same bad attitude is exhibited at the Grove Branch!!!!!!!!!!!!!!!!!!!

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Replies (1)
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maggie L's update14 Nov 2025, 14:08
Reviewer Update
Thank you. The Manager from Pick n Pay the Grove called me and assured me that will not happen again. He had a meeting with staff and they should never ask a customer to key in the digits. He also advised me next time, I encounter that, I should speak to the manager. Thank you.