SM
Sindile M
1 reviews | Active since Jun 2014
29 Mar 2020, 16:30
Bad customer service
Pick n pay prices are high during lock down for example pack of peanuts own brand 150g went from r19 to r25 and other essential foods j have notice the increase at my local pick n pay at Bluewater Bay Port Elizabeth eastern cape.
This is grossly unacceptable while your customers need your support during this difficult times but your concern is to increase profits at the expenses of poor people.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
30 Mar 2020, 06:12Hi Sindile,
Thank you for choosing to shop and Pick n Pay and for being a loyal supporter.
Please accept our apologies for any inconveniences caused to you.
We will never increase the prices of key products just because they are in demand in challenges like the coronavirus outbreak.
In some cases where the cost price has gone up, we have unfortunately had to adjust the price to reflect the price paid to the manufacturer for new stock.
We are working hard with our suppliers to keep key products available and affordable, and we have committed to the Government that we will do the same.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing to shop and Pick n Pay and for being a loyal supporter.
Please accept our apologies for any inconveniences caused to you.
We will never increase the prices of key products just because they are in demand in challenges like the coronavirus outbreak.
In some cases where the cost price has gone up, we have unfortunately had to adjust the price to reflect the price paid to the manufacturer for new stock.
We are working hard with our suppliers to keep key products available and affordable, and we have committed to the Government that we will do the same.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply30 Mar 2020, 06:12
Official
Hi Sindile,
Thank you for choosing to shop and Pick n Pay and for being a loyal supporter.
Please accept our apologies for any inconveniences caused to you.
We will never increase the prices of key products just because they are in demand in challenges like the coronavirus outbreak.
In some cases where the cost price has gone up, we have unfortunately had to adjust the price to reflect the price paid to the manufacturer for new stock.
We are working hard with our suppliers to keep key products available and affordable, and we have committed to the Government that we will do the same.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing to shop and Pick n Pay and for being a loyal supporter.
Please accept our apologies for any inconveniences caused to you.
We will never increase the prices of key products just because they are in demand in challenges like the coronavirus outbreak.
In some cases where the cost price has gone up, we have unfortunately had to adjust the price to reflect the price paid to the manufacturer for new stock.
We are working hard with our suppliers to keep key products available and affordable, and we have committed to the Government that we will do the same.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team