Bad customer service at the till no packets provided

I am diply disappointed with pick and pay, I went there to buy groceries, when I got to the till I had to pack my own groceries by myself. Where are the till packers?

Bad customer service, pick 'n pay nkomo village atteridgeville and pick 'n pay quagga Pretoria west please improve your service at the till, you should provide packers at the till.