bad customer service at PnP Hypermarket By the Sea

I bought a chainsaw from Pick n Pay last year. I took it to PnP stores last month since my husband was complaining it uses up too much petrol. the store manager refused to take it even though the chainsaw was still within a year period. Store manager kept insisting I should deal with Ryobi myself about the chainsaw.

Eventually they took the machine in and booked it with RYOBI, I paid on the 19th of February 24 for the said repairs however I have not heard anything from RYOBI or PnP. I called the RYOBI technician and he gave me an e-mail adress where he said I could send the POP to however message was undelivered . PnP has not been helping with this entire ordeal.

to this day i dont know when i will get my chainsaw back and if it will ever be working.