AM
Anita M

1 reviews | Active since May 2017

26 May 2017, 08:33

BAD CUSTOMER SERVICE AT PNP

<p>I visited PNP Promenade yesterday to do my monthly shopping however, every month I do my shopping at PNP Promenade and there are never burgers at their butchery, i then went to the store manger and told him that whenever i get to PNP on a month end there is never burgers at there butchery and their excuse is also they waiting on spice to make the burgers. The manger then went to the butchery and asked one of the guys to make some burgers for me after a hour we came back and he still didn't make the burgers, when the manager asked him for the burgers he said his going home now i then left and the manager said he would bring me the burgers at the till point i got to the till point and no manager i called him and he said i can cash out my things he will give it to me for free because of the time i waisted there i cashed out my stuff and left still didn't get my burgers because every month i go home without a few things because they are out of stock honestly bad customer service from PNP Promenade very disappointed with the service i got yesterday.</p>

0
Replies (1)
Pick n Pay
Pick n Pay's reply26 May 2017, 08:50
Official

Good day Anita,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas