Bad customer service and rude staff
I wanted to purchase a hot wheel play set today it was marked for R129.00 at pick a pay hyper centurion . When the cashier scanned the item it was marked for R 599. I informed Maria that it marked on the shelf for R 599 .she called the superviser where they made remakes in a language I didn't understand and laugh. I took the supervisor to where it was mark for R 129.00. She informed me rudely that I was suppose to check the barcode. Where I told her to please call the manager. As there at six of the same items placed on the shell with the same price .
MANTLA the manager arrived and told me very rudley that I was suppose to look at the barcode and that I am suppose to know prices. By now my toddler of 2 years is screaming because he's hart was set on this hot wheel set . I was just told sorry that the price take it or leave it . My Question to him was thats the price in shelf . He just rudley told me sorry I was foced to leave the store without any help and a disaponted toddler. It's the worsed customer service i ever received.
Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad service received.
We are busy addressing this with the hyper team & correspondence to your complaint will be done via this team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad service received.
We are busy addressing this with the hyper team & correspondence to your complaint will be done via this team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
