KM
Kwakho M
1 reviews | Active since Apr 2019
14 Apr 2019, 09:10
Bad customer service and rotten food
My Aunt went to picknpay Dobsonville mall to buy flour on the 11th of April when she wanted to use it the next day.it was rotten with worms,she took it back she received bad customer service,they gave her,her money back,they made her sign forms she didnt even understand because she is old,they didnt even apologise,they were talking amongst themselves,wispering,i am sooo dissapointed in you guys,because our seniour citizens should feel free and safe to shop with you as you are closer to their homes.
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Pick n Pay's replyOfficial
15 Apr 2019, 15:50Good day Kwakho ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply15 Apr 2019, 15:50
Official
Good day Kwakho ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team