Bad Customer Service and refund refused

Good Day ,

I would like to bring to your attention,with great sadness...I'm so disappointed in your customer service at Pick n Pay Ottery .

I went to refund my 3in1 mop, that I bought in January ,cost price of R400.00 and my Airfryer that I bought in November of last year .

The mop does not want to squirt water anymore and the air fryer loses heat and stops while it is in use.

I asked the cashier Carol if she can assist me as I only have my proof of purchase on my bank statement, she refused to assist me in anyway without a slip .

This is the first time I received such bad service from your company, your staff does not know how to treat a customer.

I would like to refund my products for others as I have spent lots of money on this product .

Joy Contact number ***