Bad customer service and Incompetency.

Last week Tuesday I have sent my mom to Pick n Pay Westgate to pay the DSTV, the cashier by the name of Patricia Marema instead, selected the TV license instead of DSTV. I called on Saturday after Multichoice said they did not receive the payment. I spoke to the junior manager who assured me that they will correct this issue once the floor managed is back on Monday before 10am and I never received any feedback. Yesterday I tried to call and the person that responded to my call said she will call me within 10 minutes time, she did not return my call.

I called again this morning, requested to speak to the floor manager, she was biaised, very arrogant, too dismisive and protecting the cashier, she says she wants proof that indeed the payment was for the DSTV and not the license. I am very disappointed with the level of service that we are receiving as customers, we spent the whole weekend till now without the TV due to the *********** of the cashier. She is not even willing to apologise and she says there is absolutely nothing that she can do.

I have also lodged a formal complaint with thier complaints term via email and still has not received any feedback.

Can someone please assist me as I am very frustrated due to the appalling service from Westgate.