Bad Customer Service and Assistance Pick n Pay Hyper Montana

On the 20th June 2020, I bought a Janome 52F Function Sewing Machine at Pick n Pay Hyper Montana. On 10 July 2020 whilst busy sewing the feeder snapped, needle and flywheel got stuck the machine did not work anymore. On 11 July 2020 I returned the machine for an exchange, I was told that their returns policy state a 10 period was allowed. The Supplier said it must be repaired and they want to establish whether I did not fiddle with the machine. I was not made aware of the 10 day policy because if it was brought to my attention that their appliances has a 10 period I would have never bought the machine from their stores. As for Janome manufacturer to question the fact and insists that an appliance which is problematic in such a short space of time must be repaired. I do not think I want to use their product and I will not recommend Pick n Pay as supplier for appliances and Janome to anybody.

Thelma Forbes Contact Number ***