Bad customer service after being ****** at Gun point inside Pick n Pay: Southpansberg Road Kempton Park

I would like to complain with the service I received at pick n pay soutpansberg road Kempton park on the 22/23 January 2021 it was just after 18h00 when I was on my way from work to home and I decide to go to Pay Avon and buy at Pick n Pay while I was busy shopping taking some stuff inside the fridge a man approach me with a gun and force me to give him my handbag, at 1st I was confuse until I hear one of the lady's at bakery shouting at me saying please give him your bag. when I look at my back that when when I realize that everyone was on the floor we were ****** at the gun point we were about 12/15 at the store the incident took about 5 minutes where they took belongings from other customers and money at the tills. There after the police were called and they took statement form the security and the manager and the rest of the customers were advised not to open the case because the police said the claim would be duplicate the investigation and the claims. The only thing they told us was to write down what we lost including our cellphone numbers and they promise to call us to update us on the case and the way forward. time passed and no one call us to update us on anything. I then decided to go to the shop and enquire 2 times and again I was told they will call me up until today no one called me. I am very disappointed of the service I received at pick and pay I have lost a great deal of my personal belonging I lost the following : id documentation, drivers license, bank cards, credit card R1200 cash that I was suppose to make payment at Avon because I am a Avon Representative and car keys and had to pay lock smith R4600 to do new keys for me because I didn't have spare keys. I am a loyal pick and pay customer and I didn't expect such service from them and what irritate me the most is that I was expecting to be compensated and be given some counselling because it took me some time to accept what has happened to me and I just discovered last week that even their workers did not receive any form of counselling after the incident. can this type of service be stopped they treat us like we are nothing or we don't matter including their own employees what has this world come to? are these people cold that the only thing that matter is their business? unfortunately I do not have reference number at the moment