Bad Customer Service

I purchased a 2 plate Alva burner in November 2019, in March this year it started giving problems. Yesterday I went to the store in Ottery to exchange the product as we were only allowed to be moving around since 1 June 2020 due to Change vid 19. In the store I was helped by a girl in customer care named Nadima. She called the supervisor Adiela who attended very rudely and abraptly to me, when I asked for the Head Office number to my surprise the supervisor said to me that she do not know the number, to my surprise I rep**** you a supervisor and employed by Pick and Pay and DNT know the head office number, I then asked Nadima can you give me the number please, yet again to my surprise she rep**** "You can Google the number". Very fustrated I never left it so, I got the number of head office and called and spoke to Charlene, she was going to direct me to Liesle. After sometime I called again and was attended to by Gwen, till now still no correspondence from Head Office. I was even seen by Nuraan the Customer Care Manager of the Pick and Pay Hyper Ottery and the Store Manager Vendry who of neither could sort out the issue of the gas burner. They insisted that it be booked in for the technician who will come out to assist should it be replaced or not. The fact that I have my receipt and upon purchase was told the gaurentee was 12 months find this unacceptable, and the a supervisor to attend to a client complaint in the manner she did highly unacceptable. I consider myself a valuable customer towards Pick and Pay as I love shopping in their store from Longbeach Mall, right through to the store in Strand street. I ended up leaving there store without a appliance. I ended up purchasing a new gas burner elsewhere and will not make the same mistake to purchase any appliance, electrical item or anything other than food at any of the Pick and Pay stores. My feel is that anyone in a leading position should treat all people with the proper respect and dignity and your position doesn't make you superior to any human being. They eager to take your money but not as eager refunding or exchanging problematic appliances.