Bad Customer Service

Good day

Yesterday we bought 6 pack of beer at Pick and pay Randburg Square liquor ,of which the cashier scanned the pack twice. Realized later that we have been charged extra. So today we decided to go get a refund, when we got at the store the manager was very professional and the ladies he was busy with. We stood there for about 42 minutes as the manager asked the camera room to investigate. I therefor asked him how far is the investigation as we are at work as well we have to go back. He politely took ownership and went to the camera room himself. He took long but because of the manner of his approach we were also not that upset. Problem is when one of the guys Tebogo was asked earlier to go and check the process or whatever was asked cause he took the slip with him, came back and just sat down without having to advise us what's going on. So we decided again to ask what's going on? No one advised us of the turn around time we could have been there for an hour maybe if we didn't ask. We asked Tebogo cause he went and sat to the managers chair and he said rudely how long do you think investigation take WOW. We were so surprised by the response, we shouted at him that you don't talk to customers like that because no one is advising us of anything and he said its not his query WOW again. As were arguing with the him a guy named Doro came now because were are shouting at the store because of time waisted he came and advised us what's happening and we must not pressure him as he is busy with the investigation. I think you also don't talk like that with a customer who chose Pick and Pay of all the liquor stores like that. I told him they have to escalate the cashier and we told him about the guy who is rudely talking to us Tebogo and we are going to report this bad awful customer service, will go to Hello Peter for the cashier he said you can do that WOW my Gosh. Honestly i have not been happy with this store but the manager was beautiful and he is the only guy i would go back to the store and those ladies he was with. Manger Called me to cum for my Refund. Thanks to him, The staff not happy at all.