bad customer service

picknpay clothing in Matlosana mall:I had a brand match coupon which i had received from picknpay store. I stood in the queue for +/-9 mins in a store which wasnt busy! Finally a cashier was called,Abigail, greeted me, without a smile though! I told her that i wanted to buy with my smart shopper points and redeem the brand match coupon,Abigail immediately told me that i wouldnt be able to use the coupon as it was a brand match and not pickn pay clothing coupon,she sounded agitated with me! I told her that i had used brand match coupon before in the same store! I asked her to atleast try to process it on the system before declining it! She just walked away from me and went to talk to Estelle about me. Estelle came and without even greeting started telling me what i already been told by Abigail and i told her aswell That i had done it before! Estelle told me that \her store would loose the money\" if she redeemed my coupon! She then went on the phone to find out if she could use it which she was told that she could! without even apologising to me, about the inconvinience and long wait,they both continued to struggle with the transaction!These 2 ladies made me feel like a *****!! "