Bad customer service

Bad experience today at pick n pay Greenstone mall. I was there during lunch, I went to their hot food counter to grap something. Firstly the lady in the counter was not friendly and had bad attitude . I had a customer request she told me straight in my eye that she can't do it eventually I managed to twist her arm, though she was ****ed off at me. I could hear when turn and walked away that she was mumbling I got irritated and started talking. The manage was passing by he did not even bother himself by asking what was the problem. After paying for my goods I went to him straight. Why is it that when he sees an unhappy customer he passes by without saying anything? 1.My problem is that the manage and the staff looks to be on the same wave length or he probably scared of staff members. 2.if I'm complaing it okay however he will never approach me and ask my why am I complaining. I should be the one to approach him. In this case the manager actually ****ed me off more than the staff member. I know for a fact that managers at retail do attend customer service workshops and this is not what he was taught.

Pick n Pay Greenstone mall need to train their managers and they need to know their position and what is expected of them. Unemployment is very high and we no longer spend the way we used to, however we still need value for our money. I don't spend money where my presents are not welcomed I know pick n pay has values of which every staff and manage must adhered to. I have work for more than 20yrs in retail industry, not everyday is the same however good customer experience goes a long way and increases feet and increases average buying basket of which every business needs. Very disappointed more on the part of the manager than the staff.