Bad Customer Service

Good Day To Whom it may concern.

On this evening of Thursday 06 April 2023 at your Vangate Mall branch.

Which you can view on footage that I was in your store since after 4pm side waiting in line on hot cross. And I had to wait until after 7pm to receive the amount that was less then the amount that was told to me by one of your staff members that I would receive. However after I got to nearly the end of the the line only after 7pm. Then one of the bakery staff members of that branch said the cut off for 4 hot cross is just after me and she included me as the last person to receive 2 dozens hot cross buns. But just seconds before it was my turn to receive my hot cross buns. However the bakery manager comes in and decides that I would not receive my 4 without hesitation. I went to the branch office to explain the situation and told the store manager that seconds before I was told that I couldn't get my 4 buns then I was told that I couldn't get my 4 hot cross buns.

I raised my voice in the office because I became frustrated by the fact that I had to explain over and over again that just a minute before I was told that I would get 2 dozens of hot cross buns and then a second later I was told that I could only get 1 dozen. Which was absolutely unfair.

I said that I was going to report the matter and then I asked for the bakery staff member's name and the bakery staff members names but your staff member who involved himself in the matter who also refused to give his name.

I told him that I would report the matter and asked for your head office number and that I wouldn't hesitate to put it on Hello Peter and then your staff member one followed me out of the office to the till points and was saying to staff members, " If she puts on Facebook the my lawyers will deal with her" I am a customer and who is his "she". I didn't even mention Facebook yet your Pick n Pay staff member felt like he had to involve the staff publicly in the store infront of other customers which I didn't answer him. I just kept silent because it wasn't professional to involve public at the till points.

Breaking your word to a customer a few seconds before giving her what you claimed that she can have just like the rest of the customers infront of her received is very wrong.

And for your staff member to make a scene on the floor was absolutely humiliating but I kept quiet and allowed him to be unprofessional.

Your store manager who's name I didn't receive wasn't involved on the floor because he respectfully left the matter in the office but your staff member was the one who followed me and made a scene when all I did was take pictures.

Rudeness is not apart of customers service and telling a customer if the customer take it to social media that his lawyers will deal with the customer. Like why did your staff member make such a comment. Is that Pick n Pay's new way of getting people to stop complaining if they experience bad service?

Next time please don't publish a promotion about customers being able to purchase something and then when you get to your store and then people have to wait in line for hours and then your staff members change their minds few seconds later before handing the stock to the customer on how much the customers are able to purchase which not published apart of your promotion. Don't put it on paper in the first place!!