Bad customer service

I placed an order for a cheese nibbler platter on 14/1/2016 telephonically with constantia village (the Deli) for collection on 16/1/2016 between 9h00-9h15. I received a call from Bonita on 14/1/2016 at 19h09 confirming my order. Get to the deli at Pick n Pay at 9h27 where they only had one staff member working behind the counter at the deli and who was busy with customers. This took quite a while and in the interim the queue was growing. I then asked for the manager stating that service is impossible with just one person working at the deli. More staff was then allocated and he went to check on my order. He never came back to me with any form of information and i stood waiting another 17-21 minutes. I then went and asked where the manager's office was and spoke to ANOTHER manager. Repeated my story (very hyped up by now as i was on a time schedule) and in 3 minutes the platter arrives. He gave me the R307.00 platter and just said they were sorry. Pathetic customer service, no communication to the waiting client and the worst is that Pick n Pay advertises that orders for platters MUST be placed 48hrs in advance. I adhered to that and had to wait almost 35-45 minutes standing around