BAD CUSTOMER SERVICE

Bought a fan at Pick and pay hyper by the sea then got break while it's still under warranty, I took it back for either repair or exchange. I was told that it will take 21 days to fix and will be contacted during the course. After 25 days I went to check on the fan because no one has contacted me at this point and on top of that the repair assistant told me that if it doesn't come back in 21 days, I will get a new fan or full refund. When I got to the shop the shop the fan was not there, person that's incharge of appliances was called to asisst and had a vvery BAD ATTITUDE, I told him about my situation I then asked for a new fan or a refund but he refused. He the called a departmental manager who also couldn't assist. Store manager by the name of Shaun also couldn't help, even though on the repairs receiving book it is also written that if it doesn't comes back by 21 days I should ask for a refund or a new fan but that never happened. they then kept the fan and my documents and left with nothing. I regret buying there.