Bad customer service.

I am a very supportive customer of Pick ‘n Pay especially after they introduced the ASAP services which was meant to make life easy and convenient for us as customers.

I am very disappointed and angry with the recent service delivery I’ve received for my past orders on ASAP and am holding the Sunward Park store responsible because on 2 consecutive occasions I’ve placed an order of the C***** Nolac Lactose Free Milk and I’ve been receiving delivery of the above goods close to expiry date.

First order, I placed on the 28th of July 2023 and they delivered a milk expiring on the 7th of August 2023. Today I bought 6pack of 1ltr C***** Nolac Milk and all 6 of them are expiring on the 7th of August 2023, that is a like 2days from the date they delivered.

I tried contacting the customer care however can’t reach them than tried to contact the driver to ask if she can come collect the milk and take it back to the store, unfortunately she couldn’t do that because she needs to be called out which I understood. When she got to the store, she managed to inform the one the employee named Thabo, which called me back saying I need to call customer care myself as they cannot assist in informing the driver to come fetch the milk and give me a batch which is atleast far from expiring.

I was very angry on the call because I believe there was something they could’ve done as the store which the goods were coming from and try rectify their mistake.

I must say it’s so sad how their process works, I need to take responsibility of the store’s action because they cannot take accountability for their mistake. I believe Pick n Pay has just lost a customer which really valued and appreciated their services