Bad customer service

Too whom it may concern

I would just like to express the lack of empathy shown at pick n pay clothing Claremont Cape Town

I would not have not gone down the route to writ a review on Hello peter if someone would of taken accountability and contacted me to show some sort of empathy On the the 24/03/2024 I went to pick n pay I forgot my bank card I asked the cashier if its possible to snap scan she just stared at me , I was so confused as I did not know weather she knew what to do or not my daughter in-law was with me at the time she guided her through the process (the cashier showed me the veryfone and it displayed pay just now), I informed her I do not want to use this payment method I want to scan to pay as I did not have my card with me at this point she already grabbed the clothing and threw it in a bag as she was very annoyed. The supervisor was about 1meter away from us looking at what is busy transpiring, the supervisor has informed me that she has seen what has happened and she will take it up with the store manager as the manager was not present at the time. The very next day I went into the store to find out if she has informed the manager, the supervisor was then off and the manager knew nothing about what has happened and I had to take her through my complaint. The manager had empathy and has offered an apology to me. ( I could not remember the name of the cashier at the time) The following week I went to store again to find out if they have had any feedback with regards to what has happened I went straight to the cashier as I remember her face just to ask her what her name was . She then closed her nametag she did not even greet me back she was shouting at me in full view of customers "why do you want my name I already have a written warning against my name through you" immediately I felt threaten as if my life was in a danger , this cashier was now taking everything personal I became teary an scared. I then requested to speak to the manager she was off duty the supervisor then approached me apologizing for what has just transpired, she has explained to me that the cashier Sindi received a written for the first occurrence. I went in again and spoke to the manager she has then advised that she has received a written warning and also informed the cashier to apologize to me. I have informed the manager that I was very traumatized and I left the store being afraid , I suffer from depression which I can proof to you I also suffer from anxiety I had the fear that this women might just get me and hurt me very badly. I have asked the manager for some sort of compensation for the stress I have endured and the lack of interest shown in this scenario. The manager has informed me that's she will I bring this to the area managers attention , I have not received any response as yet. After 2 weeks I have emailed the customer service department with reference number, I have not received any communication from any senior manager. I would be grateful if you could look into this matter at get in touch with me as want my faith to be restored and want to really shop at Pick n Pay again (clothing store. This was almost a month ago and not yet been resolved . I never shopped anything at the clothing store ever since this happing. Could you please email me on ***.