Bad Customer Service

On 16/2/2015 I bought a 2L Jive cooldrink at Pick n Pay in Canal Walk. When I got home I saw there was something floating in the cooldrink. I did not open the cooldrink to inspect what it was but it looked like an insect. The next day I returned the drink to P n P and I dealt with a lady named Soreya at customer service. She refunded me my money as I did not want to purchase Jive again.There was no apology or a guarantee that it won't happen again. The only thing she asked me was if I wanted to replace the drink or my money back. I am really disgusted by this bad customer service and the gross product that I bought at Pick n Pay.