BAD CUSTOMER SERVICE

Yesterday 17 October 2025, I had a very bad customer experience. I was at Pick n Pay William Moffet in P.E . I went into the store with the intensions of buying a 43inch TV. Ok I was served by a very friendly lady called SALLIE. Who showed me the tv sets that suits my budget. When I was about to pay she was then joined by her colleague DULSHIA who convinced me to buy a different tv but still within in my budget. I said I want to see the Picture quality it took the and hour to set the TV they were struggling. While they were busy setting the tv I saw a sound bar system with the price attached to it R799. I said I want that too. I told them no the tv Dulshia wants me to buy it is a struggle to set so I will take the one SALLIE showed me the first time with the sound bar system and the bracket. DULSHIA said ok she will clean the sound bar as it was the last one on display. I waited for another 30min for her . She came back and said no the price that was attached to it it is not the correct price. I said what do you mean she said it's for a different model. I said but the sound bar system is ultralink (The brand ) and the tag also says Ultralink. She says yes it is for a different one the models are not the same. I said but a price a customer sees is a price a customer pays. She said no even her manager said No. I said please take me to your manager LUIGI,I got to him explained that I have been in the store for more than an hour waiting for them to set the tv and waiting for Dulshia to clean the sound bar system. Only to find out I can not get it for the price that was attached to it. The department manager LUIGI said yes it is a wrong price unfortunately you can not get it I asked him whose fault is that , he said yes he knows it is not my fault he will deal with the person. But he can not allow me to buy the sound bar for that price . I told them in that case I will have to leave everything I was going to buy I your store because this is a very BAD CUSTOMER EXPERIENCE. He said ok , so they were fine with the fact that they are going to loose a sale of R4800. Very bad customer service I do not think I will ever go to that store again.