Bad customer service

I bought a 50 inch jvc tv,with in 2 weeks the tv just froze,i bought the tv on 30 October 2024.on the 13th November 2024 I took it back to be replaced.Now they tell me on the 6 December they cant replace it,only repair it,how can you repair a tv which i only had for 2 weeks.the storemanager and staff gives little help.I also bought 2 fridges on black friday it was supposed to be deliverd the saterday but the one arrived the Tuesday and other one on Thursday both had dents,I layd a complain at customer care,even spoke to the manager still no feedback,everytime i call the store he is busy.I will never go back to PnP hypermarket Somerset west the worse service I got from a store manager.I was at the Store on Friday the 6th December 2024 showed him the pics of the dents and my concern about the tv,His response were,keep your phone on I will call you the same day,then a lady called me and she said she cant help me because she did not assist me with the fridges.I told her to let the manager know i am waiting on his call,he never phoned me back.by the way I paid cash for all items but still do not have a tv with 2 fridges full of dents.I called the customer care line,which logged the complaint which advised me to go speak to the storemanager.What a waste of my time.I really hope this can be resolved