NM
Ntsako M

1 reviews | Active since Aug 2015

04 Aug 2015, 20:34

Bad Customer service

I went to Pick n Pay at San Ridge, Midrand. However today I was left with a bitter taste in my mouth. The treatment I received was really appalling and not handled in a proper manner. I spoke to the lady who was assisting me at the till to let her know that I was over charged because the shelf had priced the black bags for R19.99 and I was charged R26.99. She called one of her colleagues to get the price tag. When Vuyi came back with it she showed me the tag from a distance and expected me to understand the non verbal communication. I then showed her my receipt so she could verify the error. She then spoke to her colleague who had initially sent her for the price tag. The colleague simply said \ I am done with her cause I took payment already

0
Replies (1)
Pick n Pay
Pick n Pay's reply11 Aug 2015, 11:24
Official
Hello ntsakorina,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***