1 reviews | Active since Feb 2015
Bad customer service
Today I went to the Pick `n Pay at Wonderboom Junction to return an item I bought on Friday at the Kiosk. When I got there I Lesia was chatting with another colleague and I was helped after five minutes as the lady asked me if I want to be helped Lesia didn't' bother to ask me anything, as she was helping she was giving me the worst service I have even experienced in my life. Firstly she was in no hurry to help me secondly she was giving me a very bad attitude Lizzy had to come and assist as she was complaining that she is tired she doesn't want to work there and she was going on and on and on and she took my slip and threw it in BIN and had the nerves to ask me where is my slip I had to tell her that she threw it again. Oh I was given a bad customer service by Lesia and to top it all she didn't want to finish helping me she called Lizzy again to come help me pay my account.<br> <br> If this is the service that Lesia is giving to the customers then I'm sad to say that you are going to lose the customers ,you do not give bad customers service to clients and for no reason. Its not my fault that Lesia is having a bad day I refuse to be given a bad customer service like this.
Please accept our apologies for this unacceptable level of service, and for any inconvenience caused.
I have escalated this matter to our Northern Regional office for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
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Please accept our apologies for this unacceptable level of service, and for any inconvenience caused.
I have escalated this matter to our Northern Regional office for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
