1 reviews | Active since Mar 2012
BAD CUSTOMER SERVICE
A few weeks ago,wile shoping @PnP Hyper,I saw a 4 plate Defy Gas Hob *** folwin week wile shoping again,I saw da same item@da same price.I den decidd2purchase dis item&went bak2da stor dis Sunday wid da sole prpose2purchase it. Upon waitin4da salesman2return from geting1from storage,he returned&sed dat der was none in stock.He askd me to w8&cald da manager, Logan, 2enquire about da item. He den told me dat Logan sed dat dey wer out of stock&dat he wud let me have da1on display4a reducd price, as der were a few parts missin,& that I would have to obtain those parts on my own.I refused.The salesman den sed that I should go2da front&ask4a call back voucher,of wich I did.Da lady at the front sed dat dey dont giv call backs4regular pricd items&dat she will have2check wid da manager, Logan. When he arrivd he sed dat dis price was because it was a stok clearance sale&dat he can't giv me a call-bak. I questiond how can dey hav da1on display@da normal reducd price wen sumthing was wong wid it. He sed dat nothing was rong wid it. It had parts missin. He was adamant bout not givn me a callback vouchr. I feel dat dis was misleadin and rong on the part of PnP&wud lyk sumthing done
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
We have escalated this matter to our KZN regional office for their attention, and they will be in contact with you shortly.
Kind regards
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
We have escalated this matter to our KZN regional office for their attention, and they will be in contact with you shortly.
Kind regards
Marise Brown
Ref Number : ***
