Bad customer service

I visited Pick n Pay Dobsonville Mall on 19 February 2021 to do an exchange of steam iron which was purchased on 28 June 2020... It cracked underneath and started burning clothes... I couldn't return it because I was away and it was still lock down... When I got to the store I explained my situation and the guy by the name of Lungile who was assisting me gave me attitude saying that I have been misusing it and that I dropped it... He said he is not going to take it even if I asked him to book it for repairs... I asked for branch manager whom they said he was on leave and I asked them to put regional manager on the line they refused... Only when I said am gonna log a complaint then they took it in for repair and I asked for the repair documentation as a proof that I left the iron in store and follow up purposes which they did not have... The only thing I have is the till slip... I also phoned their head office last week still now nothing is happening and nobody in store who bothered to call me regarding feedback... I really hate going back that store... Customer service is extremely bad...i would never recommend that store to anyone.