Bad Customer Service

Last week between Wednesday and Thursday, I visited one of the Pick n Pay stores in Blue Hills shopping center for grocery shopping and I didn't have my vitality card with me , but I had my card number. The store manager refused to assist me claiming that for ''FICA'' reasons. I will not be able to use my Vitality card number and I left the the shop with no groceries.

Please clarify the below to me.

What did the Store manager mean by FICA reason? cause in my understanding FICA deals with personal compliance documentation such as your ID, Proof of Res and etc and what has that got to do with the card that is not even issued by the store?and its not like their system verifies my details when they swipe the card, and even if that was the case, they could have requested my ID/License to confirm my details. I am very disappointed with they manner in which i was treated by Pick n Pay in Blue Hills Shopping centre.