Bad customer service

So my colleague and I went to buy a box of A4 papers and according the prize banner displayed on top of the papers, the p n p brand was R279.00. to our surprise when we got to the tills the box scanned at R289.00.

So we asked the cashier to refund us the R10, she went to floor to confirm the prize then she came back and called a supervisor named Mahlatsi. When Mahlatsi arrived she disputed our claim, went to check the prize on the floor then came back and went to the office and came back with the prize tag amounting to R289.00 and told us that this is the prize for the box of papers.

Now it is was no longer about the prize difference but the manner in which she handled us. First she asked us how did we know that the R279.00 was the prize for the papers? Then she told us that there is nothing she can do because her manager said R289.00 is the correct prize and not the R279.00 that's on display. So we left with our case unresolved.

And I am not blaming the brand on this case but the staff that put up the wrong prize for the item and the bad attitude that was given to us by Mahlatsi.