PS
Penny S
1 reviews | Active since Jan 2019
08 Apr 2019, 10:29
Bad Customer Service
I do my shopping regularly at Groblersdal pick'n pay with no problems. My problem is with the customer care people. On the 30th March I purchased P'N P own brand lemon cream cookies and they had ehat looked like hair baked into them. I called customer care and proceeded to send them emails with all the information they required ie photo's, barcodes etc. Still to this day I have heard nothing back, no apology. Nothing.
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Pick n Pay's replyOfficial
09 Apr 2019, 17:00Good day Penny
Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the delayed response & unfortunate product experience.
We have logged your Complaint with our Corporate brands team & Correspondence to your complaint will be done via this team. We have also closed your email complaint as we have addressed the complaint via Hello Peter.
Reference number for the complaint: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the delayed response & unfortunate product experience.
We have logged your Complaint with our Corporate brands team & Correspondence to your complaint will be done via this team. We have also closed your email complaint as we have addressed the complaint via Hello Peter.
Reference number for the complaint: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Pick n Pay's reply09 Apr 2019, 17:00
Official
Good day Penny
Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the delayed response & unfortunate product experience.
We have logged your Complaint with our Corporate brands team & Correspondence to your complaint will be done via this team. We have also closed your email complaint as we have addressed the complaint via Hello Peter.
Reference number for the complaint: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the delayed response & unfortunate product experience.
We have logged your Complaint with our Corporate brands team & Correspondence to your complaint will be done via this team. We have also closed your email complaint as we have addressed the complaint via Hello Peter.
Reference number for the complaint: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team