Bad Customer Service

2 weeks ago I purchased 2 tights from Pick n Pay. I wore the one pair for the first time on Friday 8 March 2019. To my disappointment the tights tore in the middle as the day progressed. I then washed the tights and wanted to return the tights to Pick n Pay Wynberg. I had long thrown away my slip but used my smart shopper card to purchase it. When I got to customer service I explained to the lady what had happened. She then went to call a manager. The manager very rudely came up to me and said unfortunately we cant help you. No greeting, no asking me what the issue is- no customer service. His eyes were also blood shot red. I asked him whop he is and he informed me he is the store manager. I said to him that it is unacceptable that he did not even greet me or tell me who is and never asked me whats happened. To just come up to me the way he did as not good customer service at all. This store in general is absolutely horrible and customer service is NON existent. When one has to weigh vegetables you have to go searching the entire store to find someone to help you. The staff are lazy and unresponsive when you look for a product or service in general. It is the worst store to go to and unfortunately the closest one to me and I go there only if i absolutely have to. This is why that Pick n Pay has lost so many customers because customer service does not exist in this store. I will keep giving it the rating it the rating it deserves which is 0. Back to the store manager, i then had to probe him and tell him yes I dont have a slip but I used my smart shoppers card so wont my purchase history be on my card. He said it should be but they cant help me I must go on to the website. Absolutely disgusting behavior from a so called store manager!!!!