MM
Mapule M

1 reviews | Active since Jan 2019

14 Jan 2019, 09:12

BAD CUSTOMER SERVICE.

I went to Pick n Pay Jubilee Mall on the 11th of January 2019. I must say I'm very disappointed that i got especially from the store Sunday, I did my shopping as i enter the store there was a price for R8.95 on the A4 Counter books i took 2 since i wanted them. went to the POS after i paid i checked my receipt and i noticed i was charged R28.95 for the A4 Counter book. i told the cashier that assisted me, she said i can go get the price but i asked her if someone can go with me, i went with the packer the price was indeed R8.95. she took the price to the till supervisor but the till supervisor said that was the wrong price. i told her that was the only price on the books and the packer confirmed it. she called the store manager i explained to him we went where i got the books but he refused to give it for that price and there was no other price and i asked him why are you putting wrong prices on the items he said it could be one of the customers of which i doubt. he refused to give it for that price he was so rude and arrogant for a store manager, he doesn't have customer service at all. i have pictures of the layout and the prices that was put on the books. ILL NEVER EVER GO BUY MY STUFF AT PICK N PAY JUBILEE MALL EVER

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Replies (1)
Pick n Pay
Pick n Pay's reply21 Jan 2019, 15:28
Official
 Good day Mapule Maluleke Malete, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the bad service received and inconvenience caused. Our team has advised this has been resolved. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team