NM
Ntwanano M
1 reviews | Active since Nov 2011
05 Jan 2019, 15:29
Bad customer service
I bought a kattle at pick n pay malamulele on the 4th of January 2019, when I got home I find out that it was not working. I returned it the same only to see that I have misplaced the slip, I was sent away. Told that without a slip there is nothing they can do. I am now stuck with a kattle that doesn't work.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
28 Jan 2019, 18:02Good day Ntwanano,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. As per our returns policy Ntwanano, a customers till slip is their guarantee, therefore if you do not have your till slip our stores would not be able to assist with a refund or exchange of an item.
If you have a smart shopper card and it was swiped with this purchase, please call ***to be assisted by a consultant who will be able to give you your transaction number to enable the store to do a reprint of the till slip for you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. As per our returns policy Ntwanano, a customers till slip is their guarantee, therefore if you do not have your till slip our stores would not be able to assist with a refund or exchange of an item.
If you have a smart shopper card and it was swiped with this purchase, please call ***to be assisted by a consultant who will be able to give you your transaction number to enable the store to do a reprint of the till slip for you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply28 Jan 2019, 18:02
Official
Good day Ntwanano,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. As per our returns policy Ntwanano, a customers till slip is their guarantee, therefore if you do not have your till slip our stores would not be able to assist with a refund or exchange of an item.
If you have a smart shopper card and it was swiped with this purchase, please call ***to be assisted by a consultant who will be able to give you your transaction number to enable the store to do a reprint of the till slip for you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. As per our returns policy Ntwanano, a customers till slip is their guarantee, therefore if you do not have your till slip our stores would not be able to assist with a refund or exchange of an item.
If you have a smart shopper card and it was swiped with this purchase, please call ***to be assisted by a consultant who will be able to give you your transaction number to enable the store to do a reprint of the till slip for you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team