1 reviews | Active since Feb 2016
Bad customer service
Went to Pnp Bara City on 24.11.2018 to buy a few things including two packs of cigarettes of which I specified to the cashier which blend do I want. All my grocery was packed in a plastic bag. When I got home I noticed I was given a wrong blend of Camel cigarettes.
25.11.2018 went back to the store with my till slip to exchange the cigarettes to my disappointment I was told by three ladies Palesa Dubula, Mpho Martin and Maureen Davis that their policy doesn't allow the return of cigarettes. When I bout the cigarettes I was not told verbally or was there a policy visible that states I can't return the cigarettes. Anyone of that it's not my fault that the cashier gave me a wrong blend of cigarettes. I must say this kind of service leaves a bad taest in my mouth
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Due to technical difficulties we were unable to respond to your post. Unfortunately due to **** cigarettes being circulated in the market our stores do not exchange tobacco products. We will address this incident with our team and have them address all cashiers to be more alert when serving customers items that can not be returned. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Due to technical difficulties we were unable to respond to your post. Unfortunately due to **** cigarettes being circulated in the market our stores do not exchange tobacco products. We will address this incident with our team and have them address all cashiers to be more alert when serving customers items that can not be returned. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team