Bad customer service

Hi

I logged a complaint on your website on Monday 5 November, to which I have not received a response. I also posted a tweet on Twitter and haven’t received any reply. I also sent through an email today. If you were really interested in customer feedback then you would make this a priority!

Now I am posting on Hellopeter in the hopes of receiving a courtesy response.

On Sunday at around 10h45 I stood in a queue at Pick n Pay Randpark Ridge for over 20 minutes. The cashier (18 GC18) was having much difficulty with each customer as and when it was time to make payment. The cashier and the packer kept swapping and many people in the queue were annoyed (including myself). By the time I reached the till, I requested the cashier to switch my points to Rands and I also handed to her a completed Bonus Stamp booklet (with 20 stamps) as per the promotion that is being run at the moment. She wasn’t sure how to carry out my requests and called the manager for assistance. The manager had confirmed that all was in order and I paid and left the store. When I got home and checked my till slip, I noticed that only the Smart Shopper points were redeemed and NOT the Bonus Stamp booklet of R100. So in other words, I forfeited R100 due to incompetence. I was not going to go back to the store to rectify this after having spent more than 45 minutes at a till.

I am really disappointed at the level of service received from Pick n Pay Randpark Ridge. I frequent the store every weekend and I take part in all promotions. What is even more disappointing is that I was not able to redeem the rewards that are DUE TO ME because of incompetency.

My request is to be compensated for the loss of the R100.

Kind regards