Bad Customer Service

Good day I had a terrible shopping at pick n pay Mafikeng in the Northwest mall. I found 2 customers chating to the lady who was supposed to help me. So I waited for my turn to be assisted. I then realise that these customers are not buying anything but visiting. So I asked the guy who was next to that lady that who is going to help me and he said it's that lady. I'm a regular customer at Pick n Pay. So I know it's her department. After me asking that guy, that's when she paid attention to me and she said "how can I help you" then I told her that you are busy with your friends chating and you are at work. And then she said "let me help you so you can go" just like that, no apology, nothing. When I ask her colleagues what's her name, they said they don't know. I was totally not happy with the service they gave me. I just hope something is done with that staff. By the way I managed to get her name even though they don't know her surname.