1 reviews | Active since May 2018
bad customer service
The teller lady was so rude. I waited for her as she was counting the money. The que was very long, as I waited I asked if I can get something close by. It took me two seconds to grap. She immediately let the other customers to pay. Strange they didn't even have to wait for her to finish counting the money as I did. And they were behind me. I kept quite stood there in a line. When it was my turn she said was she supporse to wait for me. I asked her to let it pass because customer service is important. She said even me I should make her important. If o have a problem I must escalate it.
Hi Cindy,
Thank you for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our apologies for the poor service experienced at one of our stores.
We would like to address your complaint however you have not provided us with a store name or a contact number to enable us to contact you.
Kindly forward this complaint with the store name & your contact details to *** to enable us to address this with the relevant management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Hi Cindy,
Thank you for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our apologies for the poor service experienced at one of our stores.
We would like to address your complaint however you have not provided us with a store name or a contact number to enable us to contact you.
Kindly forward this complaint with the store name & your contact details to *** to enable us to address this with the relevant management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas