Bad customer service

Refer to order nr ********** 6 1. Order placed on 1 March 2018 @ 7:28 am for delivery on 5 March between 15:00-16:00 2. 3 March 2018 5:35am bank notification received of PnP online shopping to the value of R2847.17 3. 5 March 2018 @ 11:27 following email is received from "ININService" with the following content "Kindly note that due to a technical issue reported in store your order will not be delivered within your selected time slot Please call us on ***for more information. We are unable to provide you with an approximate time of delivery; however orders will be delivered later than the scheduled time slot and subject to the payment being successful. We sincerely apologize for any inconveniences caused and request for you to please be patient with us. Should you require further assistance or information, please do not hesitate to contact us on the numbers stated below."

4. 5 March 2018 @ 18:31 I called the ********** 030 to enquire when the order will be delivered. A gentleman assisted just asking if I was in Gauteng and that they were informed it will be delivered the following day before 12:00am 5. 6 March 2018 @ 12:14 still no delivery I called the ********** 030 to request when delivery was going to take place as I scheduled work to be around for the delivery to take place. Penel informed me that they don't have any time rescheduled for the delivery however the online manager Stefan has confirmed that the order is ready for delivery and that it will be delivered before 14:30 (feel free to listen to the call seeing that it is recorded). 6. Time this message has been send still no delivery. I am disappointed in the service rendered by Pick n Pay. Which raises another concern how is my order stored as they're WA's items included that needs to be refrigerated. What if me or my family get sick because the items are not stored properly? PnP is more than happy to take my money in terms of the order but not fulfilling their part? Am I missing something. - 16:32 still no delivery call the customer service number and cut off - 16:33 call again spoke to Gail who informed me the "order only come in now" on explanation I was informed that the order only arrived at the hub now but the order should be delivered at 17:30. When I queried what if I didn't receive it by then Gail apologized for the inconvenience caused. Sorry PnP do you expect one to sit all day around. No communication to me as the customer.