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Phindile M

1 reviews | Active since Jan 2018

10 Jan 2018, 09:01

Bad customer service

I was in boulders last week, I went to the cooked food section to buy fresh buns. I reached the counter the was no one. The lady who was suppose to help me was busy packing food on the other side , I went to her and asked for her service with a bad attitude she came and helped me. Yesterday the 9th of January 18, I went to the same counter I found that lady with the other lady. I stood there waiting for assistance, the same lady by the name of Sylvia started talking with the other lady telling her how rude and nasty I was the other day, mind you I'm still waiting for anyone of them to help me.. I stood there till they done talking about me and that's when the other lady (not sylvia) came to help me. I confronted Sylvia if she's got a problem and told her what she did was truly disrespectful and so disgusting. Pls pick n pay management advice your stuff how to take care of clients. People like Sylvia deserves to be at the back as she truly lost her manners.

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Jan 2018, 15:46
Official

Good day Phindile ,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,