LD
Lynndene D

1 reviews | Active since Oct 2017

23 Oct 2017, 08:36

Bad Customer Service

Good Day

Two weeks ago I complaint regarding the out of stock that pick a pay always have when products is on special. A week later I received no Response. I called pick a pay head office again on the 16th they ask me again to send, this time straight to the head office on the 17th I received a confirmation of receipt for my email stating the store will contact me directly until today no one contacted me I think for a retail company that praise themselfs for good customer service this is poor very disappointed.!!!!!!!!!!!!!!!!!!!!!

FW: Complaint ********** 348

0
Replies (1)
Pick n Pay
Pick n Pay's reply23 Oct 2017, 09:32
Official

Good day Lynndene,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the delay in response and lack in communication.

We are busy addressing this with our management team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

Best regards,