bad customer service

<p>Bought items on special 2 for R30 (normal price would have been R36 for 2). After paying I realised that the products scanned wrong price….the normal price. I went to the counter which had at the top “help counter or something of the sort”. At this counter the one lady was already assisting three other people and the one gentleman was on the phone.</p> <p>I looked around and couldn’t see anyone to ask. I then went to the counter where they buy lotto etc. the lady there was already helping someone else so I waited. A few moments later the same lady asked if she could help. I explained my issue and she called out to the lady who was to help me…the lady’s name was Lydia. Let’s just say Lydia walked leisurely to get where we were. She finally gets there doesn’t even bother to greet me. The lady who called her explains my issue and Lydia starts commenting about how “this issue” has still not been sorted (meaning am not the first customer with this same issue). She then complains about the fact that the lady whose department this issue is, is not around for whatever reason. Finally Lydia asks where the refund book is and she had to go fetch it from another counter….leisurely walking. The other lady continues to help her customer</p> <p> </p> <p>Finally Lydia returns and as she is busy sorting out my issue she stops in between to respond to the queries that the other lady had relating to the other customer….</p> <p>Did I mention that I went to Pick n pay during my work lunchtime…so when the issue was finally sorted I had to hurry to get to the parking and drive back to work …and yes, I was late. On top of that I even forgot to validate my parking ticket in store for discounted parking. So much for Pick n Pay saving me money. The money I saved…I used for parking. I did not have time to back to validate the ticket</p>