Bad customer service
<p>I bought a dstv decoder on April the 28th and it has been giving me problems when I returned it on the 5th may they send me from pillar to post as they refuse to take it back. The manager at Westgate pick n pay kevin govender was very rude aa well as the technician nelson</p>
The Consumer Protection Act, No.68 of 2008, which came into effect on 31 March 2011 is not just a guideline for consumers as some may presume. It is a consumer's right to protection against discriminatory marketing practices, disclosure of information,
right to fair & honest dealing and accountability by suppliers. Consumers also have
the right to query the inferior quality of goods and services. Suppliers are not
permitted to directly or indirectly, provide customers with false, misleading or
deceptive representations regarding goods or services.
**************** and *******ion in the retail business, is this how you do business?
The Consumer Protection Act, No.68 of 2008, which came into effect on 31 March 2011 is not just a guideline for consumers as some may presume. It is a consumer's right to protection against discriminatory marketing practices, disclosure of information,
right to fair & honest dealing and accountability by suppliers. Consumers also have
the right to query the inferior quality of goods and services. Suppliers are not
permitted to directly or indirectly, provide customers with false, misleading or
deceptive representations regarding goods or services.
**************** and *******ion in the retail business, is this how you do business?
Good day Tumi,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Tumi,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Vanitha
Thank you for for responding to my query it shows commitment to your work but now my issue is that I left the faulty decoder that I paid for at that store and now I don't have the devices anymore and I also cancelled the subscription with dstv because they also not making sense and I can't keep on paying for something that I don't have, so please advise me on how are you going to resolve my matter.
Regards
Tumi
Good day Vanitha
Thank you for for responding to my query it shows commitment to your work but now my issue is that I left the faulty decoder that I paid for at that store and now I don't have the devices anymore and I also cancelled the subscription with dstv because they also not making sense and I can't keep on paying for something that I don't have, so please advise me on how are you going to resolve my matter.
Regards
Tumi